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The ISO 20000 Toolkit
Implementation of any major international management standard is a complex operation by nature. In additon to the often steep learning curve, the requirements of quality standards are often rigorous and demanding. For these reasons, a dedicated kit has been released to aid both understanding, and implemention.
The ISO 20000 Toolkit comprises a substantial collection of templates, documents and support materials. Specifically includes are the following items:
- The standards themselves: ISO 20000-1 and ISO 20000-2
- A library of documents and items to support the Service Delivery processes
- A set of documents and materials to support the Resolution processes
- A collection items to support the Relationship processes
- A library of materials and documents to support the Control processes
- A set of documents and items to support the Release process
- A compliance assessment kit
- A set of training presentations
- A strategy template
- A range of other items and documents, including outsourcing agreements, fact sheets and templates
The toolkit is intended not only to introduce the standards and help initial understanding, but to provide a toolset for practical use for the long term future.It is now fully documented and illustrated on its own website, from where it can also be purchased/downloaded, and is our recommended support aid for the standard:
THE ISO 20000 TOOLKIT WEBSITE
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